--- title: "Terms of use · PolarJay" description: "The terms of the PolarJay service." url: https://polarjay.com/en/legal/terms lang: en alternate: https://polarjay.com/legal/terminos updated: 2026-10-08 publisher: POLARGATE S.L. (CIF B24895005) --- Legal # Terms of use The terms for using PolarJay. Last updated: 8 October 2026 ## Who provides the service POLARGATE S.L., tax ID B24895005, Calle Electrónica 6, 28027 Madrid (Spain). Email: hello@polargate.ai. ## For businesses and professionals only PolarJay is a service for businesses and professionals. By requesting an account you state that you use it for professional purposes. For that reason the consumer right of withdrawal does not apply. ## What PolarJay is PolarJay asks ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews questions, measures whether and how they name your company, and tells you what to change. It does not guarantee that any AI will recommend anyone: answers depend on each provider, change over time and can vary from one query to the next. ## Free scan It is free and needs no account, limited to 3 scans a day per person and 1 a day per website. It only reads what any visitor can read on a public page. It may not be used to load someone else's website or for anything other than checking what AI assistants say. ## Free trial 7 days, no card, with 1 brand, 25 questions and all five AI assistants. One per company. The trial never turns into a payment by itself: at the end you choose a plan or your account stays free, with your results saved and no tracking. ## Queries A query is one question asked to one AI assistant once. Each plan includes its queries per month; unused ones do not carry over. If a query fails because of the AI provider, it is returned automatically. Query top-ups do not expire while you have an active plan and are used after the plan's own. If you run out, the run stops and we let you know: we never charge extra without your say-so. Queries cannot be exchanged for money. ## Plans and payment Prices in euros, VAT excluded (the invoice adds whatever applies). Payment is in advance, monthly or yearly, by card. A price increase is announced by email 30 days in advance and you can reject it by cancelling. ## Cancellation Cancel whenever you like. The plan runs until the end of the paid period and does not renew. There is no lock-in and the part of a period already started is not refunded. ## We fix it for you The service of making the changes to your website is contracted separately, with its own quote and contract. ## Acceptable use You may track your own brand and your competitors': the questions are the ones any customer would ask. You may not resell access except on the Agency plan, automate the account to get more queries than you pay for, or use PolarJay to create misleading content about third parties. If these terms are breached, we may suspend the account. ## Data and results Your data and reports are yours and you can export them while the account is active. POLARGATE S.L. may use aggregated, anonymous data, with no company names, to improve the product. Personal data is processed as set out in the privacy policy; if you need a data processing agreement, we sign one on request. ## Liability We provide the service with the professional diligence of a software provider. POLARGATE S.L.'s liability is limited to what you paid in the 12 months before the event, except for wilful misconduct or gross negligence. We are not liable for what AI providers say or for decisions taken based on their answers. ## Availability There is no service level commitment on the trial or the standard plans. Scheduled downtime is announced. ## Changes to these terms They are announced by email 30 days in advance. If you do not accept them, you can cancel at no cost before they apply. ## Governing law and jurisdiction Spanish law. Courts of the city of Madrid, unless a mandatory rule says otherwise. [Privacy policy](https://polarjay.com/en/legal/privacy) · [Cookie policy](https://polarjay.com/en/legal/cookies) · [Legal notice](https://polarjay.com/en/legal/legal-notice) For any question about this page, write to [hello@polargate.ai](mailto:hello@polargate.ai).