FAQ
Questions about PolarJay
Short answers. If yours is missing, write to hello@polargate.ai.
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- What is PolarJay?
- A tool that asks AI assistants what your buyer would ask and tells you whether they name your company, what they say about it and what to change on your website so they name you. It is a Polargate product (POLARGATE S.L.).
- Which AI assistants do you ask?
- Five: ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews. All of them on every plan. The free scan only uses Claude.
- What is a query?
- One question asked to one AI assistant once. Asking the same thing to all five is five queries. Start includes 1,000 a month, Pro 5,000 and Agency 20,000.
- What happens if I run out of queries?
- The run stops and we let you know. You can top up 1,000 queries for €19 or 5,000 for €79, VAT excluded. Top-ups do not expire while you have a plan. We never charge extra without your say-so.
- Why do the questions not include my company name?
- Because your buyer does not know it yet. If the question already says your name, the AI almost always names you, and that brings you nobody new. What matters is whether you show up when someone looks for what you sell.
- Don't AI assistants answer differently every time?
- Yes, they vary. That is why we repeat the same questions every week on all five: one answer is an anecdote, many in a row are a trend.
- What are the fix instructions?
- Text to paste into the AI you work with (Claude, ChatGPT, Cursor, Lovable or another). It says which page to change, what to add and which structured data to touch. Your AI makes the change; you review and publish it.
- What if I do not want to touch my website?
- We fix it for you. With access to your code or CMS we make the changes and measure again. From €1,500, one-off, quoted for your website.
- What does the error detector catch?
- What an AI says about your company that does not match your website: prices, services, locations, dates or contact details. It is in Pro, Agency, Enterprise and the trial.
- Do you guarantee the AI will recommend me?
- No. Nobody can: the AI assistants decide. We measure properly, tell you why you do not show up and give you the fix most likely to change it.
- How does the free trial work?
- You request the account, we send you access and you get 7 days with no card: 1 brand, 25 questions, all five AI assistants, a full report and the fix instructions. Afterwards you choose a plan or the account stays free, without tracking.
- How do I pay?
- By card at the end of the trial, if you choose a plan. Prices in euros, VAT excluded. Paying for the whole year saves 20%.
- Can I cancel anytime?
- Yes. You cancel and the plan runs until the end of the paid period. No lock-in.
- What do you do with my website data?
- We read your public pages the way an AI crawler would and keep the AI answers to show them to you. We do not enter private areas. POLARGATE S.L. processes your account data as set out in the privacy policy.
- Does it work for agencies?
- Yes. The Agency plan tracks up to 15 brands with 1,000 questions, delivers reports under the agency's brand and gives API and MCP access.
- Who is behind PolarJay?
- Polargate, a company based in Madrid. POLARGATE S.L., tax ID B24895005, Calle Electrónica 6, 28027 Madrid (Spain). Contact: hello@polargate.ai.
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