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Privacy policy

What data we process in PolarJay and how to exercise your rights.

Last updated:

Controller

POLARGATE S.L. is the controller of your data. For any privacy matter, write to hello@polargate.ai. There is no data protection officer; if one is appointed, they will be named here.

Company name
POLARGATE S.L.
Tax ID
B24895005
Registered address
Calle Electrónica 6, 28027 Madrid (Spain)

What data we process and why

Free scan

Data
The web address you type, the 3 questions asked and the result. Your IP address, turned into an HMAC fingerprint, only to apply the daily limit.
Purpose
Run the check, show you the result and prevent abuse.
Legal basis
Handling your request (GDPR art. 6.1.b) and our legitimate interest in preventing abuse (art. 6.1.f).
How long
The result, 24 hours at most. The IP fingerprint, 48 hours.

Trial request

Data
Name, work email, company, website, the plan you are interested in, the version of the privacy text you accept and the time.
Purpose
Review the request, open your account and write to you about it.
Legal basis
Pre-contractual steps at your request (art. 6.1.b).
How long
If the account is opened, it moves to the next row. If not, it is deleted 12 months after the request.

Account, trial and plans

Data
Name, work email, company, website, the brands and competitors you track, your configured questions and the measurement results.
Purpose
Provide the service.
Legal basis
Contract (art. 6.1.b).
How long
For as long as the account exists. When you close it, it is deleted within 30 days, except what must be kept for invoicing.

Invoicing

Data
Company name, tax ID, billing address and payment details. Card details are held by the payment provider, never by PolarJay.
Purpose
Charge and meet our tax obligations.
Legal basis
Legal obligation (art. 6.1.c).
How long
6 years (art. 30 of the Spanish Commercial Code).

Email to hello@polargate.ai

Data
Whatever you write to us.
Purpose
Reply to you.
Legal basis
Legitimate interest in answering your enquiry (art. 6.1.f).
How long
For the length of the conversation and 12 months afterwards.

What we do not do

  • We do not sell data.
  • We do not use it for advertising.
  • We do not build profiles or make automated decisions with effects on people.
  • We do not send marketing emails without your express consent, asked for separately and never with a pre-ticked box.

The questions sent to AI assistants

To measure, PolarJay sends AI providers questions about companies and sectors, not your personal data. The scanner only asks Claude (Anthropic). In the trial and the plans, questions also go to OpenAI (ChatGPT), Google (Gemini and AI Overviews) and Perplexity. If you type personal data into a configured question, it travels with it: please do not.

Processors

These are the providers that process data on our behalf. We only list the ones in use; if one is added, it appears here before we use it. When a provider is outside the European Economic Area, the transfer relies on the safeguards in chapter V of the GDPR (an adequacy decision, such as the EU-US Data Privacy Framework, or standard contractual clauses).

Vercel
Hosting of the website and its functions (United States).
Anthropic
The Claude model that answers in the scanner. It receives the website address and the questions, not personal data (United States).
Resend
Sending the trial request emails (United States).
Supabase
Polargate's database: trial requests (in the Polargate CRM), the scanner result cache and the HMAC fingerprint of the IP address (Ireland, European Union).

Your rights

You can ask for access, rectification, erasure, objection, restriction of processing and portability by writing to hello@polargate.ai from your account email (or proving who you are). We reply within 1 month at most. If you are not satisfied with the answer, you can complain to the Spanish Data Protection Agency (aepd.es).

Minors

PolarJay is a service for businesses and is not aimed at anyone under 18.

Security

Encrypted connections, access to data only for those who need it to provide the service, and each account's data kept separate in the database.

Changes

If anything changes that affects what we do with your data, we email active accounts before applying it. The date of the last review is shown above.

For any question about this page, write to hello@polargate.ai.